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Customer Service

  • Shipping & Delivery

    Freestyle offers FREE SHIPPING on all items EXCEPT oversized products. These products will be noted on their respective product pages. Please check prior to purchase. 

    Items will be shipped via several carriers (UPS, DHL, FedEx, USPS), with Freestyle determining the best and most economical method.

  • Privacy & Security

    We know how important privacy protection is. We make every effort to insure that your personal information is secure. Please read our comprehensive Privacy Policy here. 

  • Returns & Replacements

    100% Satisfaction Guarantee means you can exchange or return any new and unused item in the condition it was received, for up to 1 year hassle free. The bottom line is we sell fun and we don’t want you to be stuck with something you don’t want. New items will need to be returned in their original manufacturers packaging along with tags intact. We also understand if the gear doesn’t perform or fit to your liking. As soon as you know you are not satisfied, you may return your used item within 90 days for a store credit. Used items do not include those with excess wear and tear or damage from improper use. Should your item have a defect, please contact our Customer Care team prior to returning to facilitate a warranty claim with the manufacturer.

    • • If you are not satisfied with your purchase, we will gladly accept returns and exchanges. 
    • • Returns recieved wihin 14 days of purchase will get a full refund. Items must be in new/ unused condition. 
    • • Exchanges for store credit will be issued for up to 30 days of purchase.
    • • Returns can be mailed via UPS or in-store at one of our locations.