Customer Service

Shipping & Delivery

Freestyle offers FREE SHIPPING on all items EXCEPT oversized products, and items that have a flat rate shipping associated with them. These products will be noted on their respective product pages. Please check prior to purchase.

Items will be shipped via several carriers (UPS, DHL, FedEx, USPS), with Freestyle determining the best and most economical method.

Privacy & Security

We know how important privacy protection is. We make every effort to insure that your personal information is secure.

Returns & Replacements

Request an RMA. If you have registered as a customer, just log into your account, and choose "My Returns" from the left-hand side menu. If you ordered as a guest, please go to: https://freestyleonline.com/returns to obtain an RMA. (You will see a link, "Guest RMA", on that page.)

Freestyle does not accept returns on the following

Custom or special order merchandise

Used merchandise

Merchandise missing suit liners, parts, accessories, tags or original packaging

Returns Quick Notes - If we can't see your RA# printed on the OUTSIDE of your package, it will be refused. We will not open a package to check for RA#'s. We must be able to see the RA# on the outside of the package when it's delivered to us, or else it will be returned to you and no credit will be given. All items must be returned with complete original tags still attached. We cannot accept returned items without complete original tags. If the original tags are not included with your return, we will send the items back to you, and no return or exchange will be processed.

Please use a shipping carrier that will provide you with a tracking number and insure your return package for the purchase price of the item(s).

THE RETURN ITEM(S) MUST BE RECEIVED BY US WITHIN 14 DAYS FROM THE TIME THE RA# IS ISSUED, OR IT WILL BE SENT BACK TO YOU AND NO CREDIT OR EXCHANGE WILL BE ISSUED.

Please allow 3-5 business days for us to process your return or exchange once we receive your package.  You will be notified by email when your return/exchange has been processed.

For all items that are being exchanged and the new product is being sent immediately: We will charge your credit card for the new product shipment, but we will credit it back when we receive your return. All shipping charges for returns and exchanges are the responsibility of the customer.

To Top